Marketing & Promotions

We take the time to understand, coach, and help guide the short and long term digital marketing objectives. By being apart of this process – we have a true 360 view of the goals to increase leads.

By creating a set of activities, and delivering processes, aligned with clear communication that exchange offerings that add value – your clients, partners, and community will all benefit.

Working with your CMO, or marketing department in collaboration is also beneficial.
 

• Data, Digital, Social and Mobile Audience Design
• Budget Strategy for optimal conversions
• PPC (Pay Per Click – Gooogle/Bing/Yahoo/International Sites) Setup, Design, Ramp Up Implementation
• Social Media campaign and automation.
• Insight Control – Medium, LinkedIn, WordPress, Management and Engagement
• In App Purchase / Lead Generation capture (Instagram, Facebook, TikTok, YouTube, LinkedIn, WeChat, What’sApp, Messenger)
• Big Data Studio Integration and Programming
• Long Tail SEO Strategy and implementation
• Comprehensive Competitive Analysis
• Split Testing, Landing Page Conversion
• Newsletters and Drip Automated Marketing Solutions

Operations & Logistics Management

A world class operations team is supported by best in class technology. There is no denying that a well constructed software stack that enables team members to – move quicker, see farther, and control expenses – reduces wasted labour, increases customer satisfaction, and shows clearly where the leak funnels are throughout an organization.

We provide the lense to allow your team to see and prepare for opportunity or crisis – a competitive advantage that is extremely important in today’s business climate.

Our team are experts in setting up many of the following solutions for our clients:

• Real time ‘uber like’ delivery applications for local companies with their own fleet of delivery (bike, trike, vehicle, and take-out).
• Fully automated inventory control systems – between e-commerce, warehouse, dispatch, delivery, and returns.
• Permission based warehouse controls – for fulfillment, swap, and return management.
• Amazon FBA automation and drop shipping
• Shopify, WooCommerce, Magento, BigCommerce, Amazon, Commerce Cloud Automation and sync between CRM systems.
• Trade and purchase order management, control, and execution.
• Production ERP control systems.
• Data synchronization between multiple sources, as well as historical migration control from legacy systems.
• Service desk scheduling control for feet on the ground businesses.
• Forecasting inventory demand, and seasonal swings with technology based control.

Customer Services & Support

When is the last time you visited a business and said to yourself ‘Wow that was a well polished customer service experience!”. It’s possible, and many companies have found the technology that sets them apart from their competitors – many times this comes down to customer success as we like to phrase it.

There are four (4) to five (5) moments of truth during the decision making process that customers have while they interact with your business, service or product. Let’s identify those, establish where the blind spots are, and design a service system that gets you best in class reviews, each and every time.

Building customer loyalty pays dividends for years to come.

Our team has experience integrated the systems below:

• Full support desk automation control and integration for full transparency of the customer journey with your company.
• Net Promoter Score ranking and automation with trends and benchmarks for your industry
• Seamless return and swap systems for e-commerce.
• Customer feedback control systems, to establish higher visibility of reviews across systems
• Increased phone support systems, with IVR desks and routing for location, time zone and country of calling origin.
• Recorded voice conversations for future support tracking, and syncing to CRM systems / Support systems.
• By the mile mobile delivery and sms tracking for order management.
• ChatBot control and programming for automated responses, and karma level control.
• Customer created social media presence and trends.

Finance & Accounting

Streamline your accounting systems, and bring them into the modern age with robust integration for every step of your business process. Quoting, invoicing, purchase orders, work in progress (wip), deposit control, budgets, forecasting and targets

Let us help modernize your accounting systems.

A few of the technologies we are comfortable working with.

• QBO (Quickbooks Online Version – Pro), Wave Accounting (SMB), Xero, Netsuite, Freshbooks, FinancialForce, Zoho
• Migration services from legacy accounting systems into more robust, user centric, integrated systems that play well with modern CRM, ERP, and ServOps systems.
• Time Tracking and Payroll Integration Systems – streamline and remove manual payroll for good.
• Special projects with Google Sheets, or Excel – macro programming and layouts.
• Sales reporting that integrates with budgets.

People & Human Resources

A properly integrated workforce management system for your business can save hundreds of hours a year, and increase the profitability of your company. Your team deserves better, they deserve the full transparency for their lifecycle with your organization.

Every step of their company journey should be met with a system that integrates into the holistic approach to their wellbeing.

We have setup and are familiar with these systems

• Full workforce management systems with automated scheduling.
• Time Tracking, Clock In Clock Out, Automated Payroll Control.
• Vacation, Time Off, Paid Leave, Multiple Wage and Location.
• HR Systems and Employee Review Automation
• Unique ‘check in’ and company ‘pulse’ systems that enable management to have a clear feeling about their team, and company pulse.
• Applicant control and review systems, automated job postings and feedback.
• Benefits control, and employee wellbeing system management.